12Play Online Casino Malaysia Terms & Conditions

The following rules form an agreement between 12Play and its customers.

By registering with 12Play, you fully agree and accept these rules.

1. By accessing the 12Play website and by registering through our site to participate in any of the interactive online games (collectively the 'Games'), you agree to be bound by these terms and conditions (the 'Terms'). Please read them carefully and make sure that you only access the games if you fully understand the contents and agree to be bound by them.
2. Customers must be at least 18 years of age in order to place bets. 12Play reserves the right to ask for proof of age from customers and to suspend their account until satisfactory documentation is provided.
3. It is the customer's responsibility to ensure that their username and security details remain confidential. In the event that a customer suspects this may no longer be the case, they should notify us immediately. Any transactions carried out under the username will be the customer's responsibility.
4. Customers cannot cancel or change a bet once the bet has been placed and confirmed.
5. 12Play reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us. If there is evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, 12Play reserves the right to make such bets void and suspend relevant accounts.
6. 12Play reserves the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud 12Play or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our Games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities.
7. To maintain a high level of security to protect your funds, we will perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.
8. If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details.
9. The reference language of the present Terms and Conditions is English. In spite of the care taken during translations, in case of difficulty of comprehension of any clause of these Terms and Conditions, only the English version will be valid.
10. 12Play does not permit individual customers to create duplicate accounts (more than one account in any one currency). Any customers found to have created duplicate accounts will have their accounts suspended.
11. Duplicate accounts registration by using deliberately manipulated personal details entries (if detected) may result in the irreversible termination of the gaming account access. 12Play reserves the right to revoke all accumulated winnings credited to users. And the account will be frozen permanently.
12. All promotions are exclusive to 12Play registered members only. Only valid and active 12Play member accounts are eligible to participate in any promotional offers.
13. Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus they collect. 12Play reserves the right to rescind any bonus or special offer or promotion at any time.
14. The following game types, bet categories, and transactions do not count toward promotion turnover or rollover requirements:
    • 3 Pictures
    • Blackjack
    • First Person games
    • Casino Hold’em / Poker Games
    • Number Games
    • Board Games
    • RNG Games (e.g., Arcade Games and Non-Live Table Games)
    • Mega888
    • Draw Result games
    • Opposite betting
    • Voided / Cancelled bets
    • Bets placed with odds lower than 0.5 / 1.50 (decimal)
    • Roulette bets covering more than 24 numbers
15. 12PLAY reserves the right to forfeit the capital funds, bonuses, and related winnings from the customer whose bets are questionable and lead to fraud. This includes to the following examples:
    • Two Tier Betting
    • Progression Betting
16. Prior to releasing or approving any withdrawal, 12Play reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as 12Play, at its sole discretion, deems necessary. If you fail to comply with any security request, 12Play reserves the right to void any winnings in your account.
17. These Terms & Conditions are part of the General 12Play Terms & Conditions.
18. These terms & conditions prevail over any communication via email, chat or phone.
19. The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.

General Promotional Terms & Conditions

1. All promotions offered are limited to one per person, family, household address, email address, telephone number, same payment account number, shared computer( e.g. school, public library or workplace) and shared IP.
2. Most of our promotions come with rollover requirements. Which means that member will have fulfilled the rollover requirement before any withdrawal can be made.
3. Any bets placed on two opposite sides or draw will not be taken into the calculation or count towards any rollover requirement.
4. 12Play reserves the right to forfeit the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
5. In case of bonus abuse, 12Play reserves the right to deduct the bonus and any winnings associated with the bonus from the customer's account.
6. Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc.
7. 12Play will not take responsibility if members provide incomplete/incorrect information, which might result in delayed/ failed delivery for gifts or lucky draw prizes.
8. 12Play reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
9. All management decisions are final.

Rules & Regulations

The company reserves the right to do the following things :-

1. All deposits without claiming any promotion needed reached x1 times turnover before requesting any funds withdraw.
2. The bank account holder name and the registered 12Play account name must be identical to ensure successful deposit & withdrawal of funds.
3. Void investment that has a problem.
4. Investment placed after preset time will be void.
5. Cancel draw and refund to user whenever is necessary.
6. All investors must be aged 18 or over. It is each customer's responsibility to ensure that they comply with their own local laws with regards to investment. Our company reserves the right to refuse any investment without further correspondence.
7. All credits in the 4D wallet will be locked during 7pm to 9 pm (GMT+8).